Cover, the way it should be.

When I was an apprentice working for my father, he always taught me to ensure we protected our family name, it was our business name and future. When I started M-Elec I applied those same business principles Design, Function and trust.

Every product we release, sell and develop, we want to ensure that our customer feels confident in using the product and protected by the guarantee that if the product doesn’t function then the product should be replaced, repaired or upgraded.

That’s why M-Elec has decided to provide a new warranty structure that will increase the warranty period on our product ranges.

— Tim Mobbs.

About M-Elec Warranties

When you purchase M-Elec products, you will also receive coverage from the M-Elec 3, 5 or 7-year Limited Warranty depending on the series. You can also obtain additional benefits by purchasing the optional OSW (On-Site warrant) Protection Plan via M-World

Should your product be defective, you can choose to make a claim under Australian consumer law in conjunction with the M-Elec Limited Warranty.

Our full Warranty disclaimer can be found and downloaded via this link

The M-Elec 3-Year Limited Warranty covers your Basic series of products against manufacturing defects for three years from the date you bought your product. Our warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details.

Please retain your proof-of-purchase information as this will be needed by the store or warranty department.

The M-Elec 5-Year Limited Warranty covers your MR, MULTI and RAPID series of products against manufacturing defects for five years from the date you bought your product. Our warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details.

Please retain your proof-of-purchase information as this will be needed by the store or warranty department.

The M-Elec 7-Year Premium Limited Warranty covers your NOX, strip and 1Box branded products against manufacturing defects for seven years from the date you bought your product. Our warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details.

Please retain your proof-of-purchase information as this will be needed by the store or warranty department.

On-Site warranty is exclusive to M-world members if you lodge a job with OSW and your installed M-Elec products require a replacement you’re covered for 3-years. This cover means we will cover the costs of your time to replace the faulty product and any additional extra costs*

Consumer law

Repair or replacement coverage for
Defects present when or after the customer takes delivery or purchase

Claim period

Three years from the date of purchase for Basic branded of M-Elec products. Five years from the date of purchase for MR, Muti and RAPID branded M-Elec products.  Seven years from the date of purchase for NOX, strip or 1Box branded M-Elec products

 

Cost of coverage

Limited warranties provided at no additional cost

OSW Available for an additional cost of $9.95 plus GST

 

Who to contact to make a claim

Claims for our Limited 3, 5 or 7-year warranties can be made through the seller. Thus being the wholesaler the product was bought through.

 

Included repair or replacement options are to be arranged at the wholesale store of purchase

Telephone technical support can be made via M-Elec telephone technical support, At the place of purchase (Wholesaler or via email or live chat available via the contact page on the M-Elec website

 

For information on Australian consumer laws, please visit the Australian consumer law website at http://www.consumerlaw.gov.au.